If a machine breaks down and stops work at an overseas job site, contact Onchtech immediately via WhatsApp or email. Send the fault code together with clear photos or videos. Our after-sales engineering team will provide an initial remote diagnostic response within two hours.
Contact us through WhatsApp or email and provide the machine’s fault code, photos, or videos so that the engineering team can assess the problem remotely.
The Onchtech after-sales engineering team will review the submitted information and issue an initial remote diagnostic response within two hours.
If replacement parts are required and covered by warranty, they will be shipped through DHL, FedEx, or UPS international air express. Delivery typically takes three to five days through an expedited shipping channel.
For complex electrical or hydraulic faults, senior engineers can guide your local technicians through inspection and repair by remote video using Zoom or Microsoft Teams.
INQUIRY
Please fill in your product requirements, application scenarios, and contact information. We will provide suitable equipment suggestions and quotation plans based on your project needs.
