Product and Company FAQS

Onchtech welcomes pre-shipment equipment inspections by SGS, TÜV, or customer-appointed representatives, with full-machine testing and technical demonstrations before delivery.

Learn how Onchtech compact demolition robots move through elevators, standard doors, and confined indoor areas with strong maneuverability and low floor impact.

Learn how Onchtech supports overseas job sites with a two-hour initial remote diagnosis, video-guided troubleshooting, and expedited warranty parts delivery.

Learn how Onchtech supports overseas factory visits in China with business invitation letters, visa assistance, airport or high-speed rail pickup, hotel arrangements, and multilingual escort services.

Learn about Onchtech equipment quotation validity, typically 30 days, and available support for extended pricing requirements on tenders and project purchases.

Learn Onchtech's machine warranty policy, including 12 months or 2000 working hours full warranty and up to 24 months coverage for core components such as the engine, main pump, and main control valve.

Learn how Onchtech provides shipment photos, videos, B/L details, container numbers, vessel information, and weekly logistics tracking reports for heavy machinery orders.

Learn how Onchtech packages and secures excavators, aerial work platforms, and other heavy construction machinery for safe international sea freight, including container, flat rack, Ro-Ro, anti-rust, and waterproof protection.

Learn how Onchtech utility vehicles support forks, buckets, sweepers, snow blades, mowers, and other attachments with hydraulic output and fast quick-change compatibility.

Learn how Onchtech designs aerial work platform safety systems with tilt sensors, overload protection, anti-crush bars, speed limiting, and hydraulic hose burst protection for safer high-altitude operations.

Onchtech matches excavator engines and aerial work platform power systems according to export regulations, jobsite requirements, and customer configurations, including Kubota, Yanmar, Cummins, electric, and hybrid solutions.

Learn how Onchtech supports construction machinery buyers with 1-unit MOQ for complete machines and clear requirements for exclusive regional dealership cooperation.